Wireless Store Leader & Sales Coach

Victra; Santa Cruz (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Tuition Reimbursement

Verizon employee discounts

Store bonuses

Career pathing

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, coach associates, and drive customer experiences on the sales floor while ensuring store operations meet targets.

You will manage talent, monitor performance, and push for continuous improvement in sales results, service quality, and planogram execution to support the brand and store metrics.

Qualifications

• Customer service experience in retail, restaurant, or wireless environments preferred.
• 1–2 years in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple priorities in a multifaceted environment.
• Ability to set goals, evaluate performance, and develop a high performing team.

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent.
• Providing training and mentoring to deliver outstanding customer experiences.
• Identifying skill gaps and building development plans to meet sales metrics and quotas.

Skills

Customer service

Leadership

Retail sales

Interviewing

Store operations

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, coach associates, and drive customer experiences on the sales floor while ensuring store operations meet targets.

You will manage talent, monitor performance, and push for continuous improvement in sales results, service quality, and planogram execution to support the brand and store metrics.