Lead Wireless Store — Assistant General Manager

Victra; Cary (NC); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Real career pathing

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, drive sales targets, and manage daily operations. You will coach staff, hire top talent, and ensure exceptional customer experiences that reflect our brand and solutions.

You will own the store’s performance, mentor associates, and partner with leadership to execute merchandising standards, inventory control, and guest services.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Interviewing and hiring decisions for your store — bringing in the best talent and developing the team.
• Provide training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identify selling skill gaps and build development plans to meet/exceed sales metrics and quotas.
• Own your sales performance and the team’s; lead by example on the sales floor.
• Oversee day-to-day operations, open/close activities, and drive store readiness and uptime.
• Track daily performance and coach in the moment using a scorecard.
• Lead store opening/closing activities and ensure targets are met daily/weekly/monthly.
• Resolve customer issues and assist with transactions, ensuring a superb guest experience.
• Coordinate merchandising changes and planograms, guiding the team through changes.

Skills

Customer service

Leadership

Sales

Training

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, drive sales targets, and manage daily operations. You will coach staff, hire top talent, and ensure exceptional customer experiences that reflect our brand and solutions.

You will own the store’s performance, mentor associates, and partner with leadership to execute merchandising standards, inventory control, and guest services.