Wireless Solutions Specialist

T-Mobile; City of Syracuse (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grants

401(k) plan

Paid time off

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and tailor technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, demonstrate features, and guide customers through their shopping journey to meet their needs. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and plans, and completing training to stay current with wireless innovations.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years old and legally authorized to work in the United States.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Minimum age 18

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and tailor technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, demonstrate features, and guide customers through their shopping journey to meet their needs. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and plans, and completing training to stay current with wireless innovations.