Wireless Solutions Associate — Stock-Eligible & Customer‑Focused

T-MOBILE USA, Inc.; Oakwood (OH); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Employee stock purchase plan

Annual stock grant

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

College coaching

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a busy retail setting, presenting wireless solutions and guiding them from onboarding to accounts. You will use digital tools, deliver education, and build lasting relationships.

The role emphasizes customer-focused selling, teamwork with store leadership, and ongoing learning of promotions, devices, and processes to ensure exceptional service and sales results.

Qualifications

• High School Diploma or GED required.
• Six months of customer service and/or sales experience; retail environment preferred.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools, effective communication, education, and showcasing T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process, employing solution-based selling to recommend wireless and app-centric solutions that deepen relationships and ensure satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes; maintain knowledge of systems and reference resources; review personal results, current promotions, and Hub updates to remain customer-ready.
• Participate in store operations, opening and closing procedures, and asset management.
• Demonstrate customer obsession by engaging personally, building rapport, trust, and loyalty with every interaction. Exceed sales activity by reaching out to potential customers, following up, capturing referrals, managing back-back processes, and performing price overrides for specialty offers.
• Collaborate with nearby leadership and teams to support the customer experience from account set-up through device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a busy retail setting, presenting wireless solutions and guiding them from onboarding to accounts. You will use digital tools, deliver education, and build lasting relationships.

The role emphasizes customer-focused selling, teamwork with store leadership, and ongoing learning of promotions, devices, and processes to ensure exceptional service and sales results.