Wireless Sales & Customer Experience Pro

T-MOBILE USA, Inc.; Streamwood (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Join T-Mobile USA, Inc. as a Mobile Associate to help customers find the right technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

Training is provided to support your growth and success. Role emphasizes teamwork, excellent service, and the ability to adapt to evolving products and promotions.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in delivering personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support business initiatives and contribute to team success.
• Assist with other duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile USA, Inc. as a Mobile Associate to help customers find the right technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

Training is provided to support your growth and success. Role emphasizes teamwork, excellent service, and the ability to adapt to evolving products and promotions.