Wireless Sales & Tech Solutions Associate

T-MOBILE USA, Inc.; Mount Pleasant (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role that supports customer service and sales in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey with a focus on digital tools and service plan recommendations. The position includes required training to deepen knowledge of retail processes and wireless innovations.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role that supports customer service and sales in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey with a focus on digital tools and service plan recommendations. The position includes required training to deepen knowledge of retail processes and wireless innovations.