Wireless Sales & Tech Solutions Associate

T-Mobile; Ventura (CA); On-site; USD 41,600 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Holidays

Parental leave

Family benefits

Back-up care

Childcare subsidy

Tuition assistance

Disability insurance

Disability coverage

Life insurance

Mobile/home discounts

Pet insurance

Transit program

Job summary

T-Mobile is seeking a Customer Service/Sales Associate to engage customers in a fast-paced retail setting and help them choose technology and service solutions. The role focuses on building product knowledge, guiding shoppers through options, and using digital tools to explain plans and features.

Applicants should have a high school diploma or GED, with about six months of customer service or sales experience preferred. Training and benefits support a strong career path at T-Mobile.

Qualifications

• High School Diploma or GED required.
• Six months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service/Sales Associate to engage customers in a fast-paced retail setting and help them choose technology and service solutions. The role focuses on building product knowledge, guiding shoppers through options, and using digital tools to explain plans and features.

Applicants should have a high school diploma or GED, with about six months of customer service or sales experience preferred. Training and benefits support a strong career path at T-Mobile.