Wireless Sales & Service Specialist

T-Mobile; Foxley Manor (MD); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Paid time off

Job summary

T-Mobile is hiring for a retail associate role in the United States. You will engage customers, demonstrate technology solutions, and guide shopping journeys while building product knowledge and utilizing digital tools.

Requirements include a High School Diploma/GED and at least 6 months of customer service or sales experience. You will receive benefits, stock opportunities, and a competitive compensation package as part of Total Rewards.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legal Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail associate role in the United States. You will engage customers, demonstrate technology solutions, and guide shopping journeys while building product knowledge and utilizing digital tools.

Requirements include a High School Diploma/GED and at least 6 months of customer service or sales experience. You will receive benefits, stock opportunities, and a competitive compensation package as part of Total Rewards.