Wireless Sales Associate – Tech Solutions & Growth

T-Mobile; Williston (ND); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced environment, building product knowledge and demonstrating solutions throughout the shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge. Training is provided to grow, with opportunities for incentives and career growth.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. seeks a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced environment, building product knowledge and demonstrating solutions throughout the shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge. Training is provided to grow, with opportunities for incentives and career growth.