Wireless Sales Team Lead: Growth & Coaching

OSL Retail Services; New Berlin (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Employee referral program

Job summary

OSL Retail Services in New Berlin, WI seeks a Team Lead to elevate sales performance and grow a skilled Mobile Experts team. You will coach, motivate, and manage performance while delivering outstanding customer experiences.

You’ll drive store KPIs, plan weekly schedules, train staff on guidelines, carriers, and product knowledge, and onboard new hires. This full-time role requires a commitment to inclusive, diverse teams and continuous growth.

Qualifications

• Minimum 1+ year in a management role.
• Ability to lift 30-50 pounds and stand/walk extensively.
• Own a vehicle and travel to stores during hours.
• Strong sales and customer service fundamentals.
• Track record of leading teams to exceed targets.
• Experience in budgeting, forecasting, and retail metrics.

Responsibilities

• Drive sales excellence by understanding customer needs and providing tailored product solutions
• Lead, coach, motivate, and manage team performance
• Collaborate with leadership on strategic action plans to support KPIs
• Achieve set OSL targets and KPIs
• Coordinate weekly team schedules
• Train teams on operational guidelines, carriers, and product knowledge
• On-board/off-board all employees
• Participate in required training and professional development
• Contribute to sales initiatives and work with your team

Skills

Team leadership

Customer service

Sales knowledge

Staff scheduling

Budgeting

Job description

OSL Retail Services in New Berlin, WI seeks a Team Lead to elevate sales performance and grow a skilled Mobile Experts team. You will coach, motivate, and manage performance while delivering outstanding customer experiences.

You’ll drive store KPIs, plan weekly schedules, train staff on guidelines, carriers, and product knowledge, and onboard new hires. This full-time role requires a commitment to inclusive, diverse teams and continuous growth.