Wireless Sales & Service Specialist

T-Mobile; South Pasadena (CA); On-site; USD 41,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, using digital tools, and assisting customers throughout their shopping journey. Candidates should have strong communication and sales skills, enjoy teamwork, and be at least 18 years old. Competitive hourly pay and meaningful advancement opportunities are offered.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Change agility

Teamwork orientation

Age 18+

Legal to work in the US

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, using digital tools, and assisting customers throughout their shopping journey. Candidates should have strong communication and sales skills, enjoy teamwork, and be at least 18 years old. Competitive hourly pay and meaningful advancement opportunities are offered.