Wireless Retail Tech Specialist

T-Mobile; Butte (MT); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation benefit

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring for a retail associate role that focuses on helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate capabilities, and guide customers through the shopping journey while developing skills in digital tools, service plans, and customer engagement. The position offers a comprehensive benefits package and opportunities for growth within a nationwide team.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Job description

T-Mobile is hiring for a retail associate role that focuses on helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate capabilities, and guide customers through the shopping journey while developing skills in digital tools, service plans, and customer engagement. The position offers a comprehensive benefits package and opportunities for growth within a nationwide team.