Wireless Sales Leader — Drive Team & Revenue

OSL Retail Services; Lawrence Township (PA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Employee discounts

DailyPay access

In-store training & development

Job summary

OSL Retail Services seeks a Wireless Manager to lead a wireless kiosk team, drive sales, and deliver top-tier customer service at a busy location.

You will oversee daily operations, manage staff, and shape performance through coaching, training, and strategic initiatives.

A strong retail background in wireless/electronics, hands-on leadership, and a focus on customer experience are essential; apply today.

Qualifications

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills, essential for effective leadership and customer interactions.
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
• Physical ability to lift 30-50 pounds.
• Capability to stand or walk for extended periods during shifts.
• Preferred: budgeting, forecasting, merchandising, and HR experience.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed.
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with marketing to implement promotional campaigns and sales initiatives.
• Ensure compliance with all company policies and legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
• Report to upper management on sales results and overall department performance.
• Various other duties, as needed.

Skills

Retail management

Leadership

Communication

Customer service

Problem-solving

Physical ability

Team coaching

Job description

OSL Retail Services seeks a Wireless Manager to lead a wireless kiosk team, drive sales, and deliver top-tier customer service at a busy location.

You will oversee daily operations, manage staff, and shape performance through coaching, training, and strategic initiatives.

A strong retail background in wireless/electronics, hands-on leadership, and a focus on customer experience are essential; apply today.