Wireless Retail Tech Specialist: Customer Experience

tmobile; Leesville (LA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Job summary

T-Mobile is hiring for a Mobile Associate in a retail setting. The role focuses on helping customers with technology and service needs, building product knowledge, and guiding shoppers through plan options and features to improve satisfaction.

Competitive base pay with additional training pay and annual incentives, plus extensive benefits. You’ll join a team that emphasizes customer relationships, learning, and growth within a dynamic environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Must be 18 years or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate in a retail setting. The role focuses on helping customers with technology and service needs, building product knowledge, and guiding shoppers through plan options and features to improve satisfaction.

Competitive base pay with additional training pay and annual incentives, plus extensive benefits. You’ll join a team that emphasizes customer relationships, learning, and growth within a dynamic environment.