Wireless Retail Associate - Customer Tech Solutions

T-Mobile; Perryville (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Stock grant eligibility

Medical, dental, vision insurance

Paid time off and holidays

Stock purchase plan

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product proficiency.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment and learn product features.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18 years of age

Authorized to work in US

Education

High School Diploma/GED

6 months customer service / sales experience

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product proficiency.