Wireless Retail Specialist — Customer‑Focused Tech Solutions

T-MOBILE USA, Inc.; Williston (ND); On-site; USD 24,796 - 34,440; Full time

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service choices. You will build knowledge of products, demonstrate solutions, and assist customers throughout their shopping journey to improve satisfaction.

The job emphasizes customer interaction, use of digital tools, and service plan recommendations while supporting company goals and driving loyalty across channels.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service or sales experience in retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with additional duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Education

High School Diploma/GED

6 months customer service experience

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service choices. You will build knowledge of products, demonstrate solutions, and assist customers throughout their shopping journey to improve satisfaction.

The job emphasizes customer interaction, use of digital tools, and service plan recommendations while supporting company goals and driving loyalty across channels.