Wireless Retail Team Lead - Customer Experience

Paycom - ATS; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

ESOP

Bonus eligibility

Career advancement

Health benefits

Automatic raises

Job summary

Arch Telecom is seeking a Retail Associate Manager to join our team. You will lead a store team, deliver best-in-class customer experiences, and drive sales of devices and services while modeling the brand and core values.

This role focuses on coaching, daily store operations, and hands-on technology demonstrations. Ideal candidates have leadership experience in fast-paced retail, strong communication skills, and a passion for helping customers.

Qualifications

• Experience leading a team in a fast-paced sales environment.
• Ability to identify customer needs and provide solution-based recommendations.
• Strong communication to coach, motivate and resolve issues.

Responsibilities

• Learn and build proficiency in customer service while delivering best-in-class experiences.
• Demonstrate and demonstrate latest technology in-store through hands-on demos.
• Sell accessories and services by understanding customer needs and offering tailored solutions.
• Coaching and daily operations support to Retail Store Manager.
• Utilize digital tools to enhance customer interactions and onboarding.
• Build relationships across channels to resolve issues and hand off leads.

Skills

Leadership

Sales skills

Customer service

Communication

Education

High school diploma or GED

Job description

Arch Telecom is seeking a Retail Associate Manager to join our team. You will lead a store team, deliver best-in-class customer experiences, and drive sales of devices and services while modeling the brand and core values.

This role focuses on coaching, daily store operations, and hands-on technology demonstrations. Ideal candidates have leadership experience in fast-paced retail, strong communication skills, and a passion for helping customers.