Wireless Retail Support Specialist - Growth & Training

DSI; Murrieta (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

Employee Profit Sharing Program

AT&T wireless discount 50%

Paid training

Job summary

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support for AT&T customers in national retail locations. You will resolve billing and service concerns, troubleshoot devices, and coordinate with retail partners to ensure a best-in-class customer experience.

The role requires strong communication, calm under pressure, and the ability to work flexible hours, including evenings and weekends in a fast-paced retail setting. Training and advancement opportunities are available.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Job description

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support for AT&T customers in national retail locations. You will resolve billing and service concerns, troubleshoot devices, and coordinate with retail partners to ensure a best-in-class customer experience.

The role requires strong communication, calm under pressure, and the ability to work flexible hours, including evenings and weekends in a fast-paced retail setting. Training and advancement opportunities are available.