In-Store Wireless Support Specialist — Growth & Benefits

DSI Systems; North Plainfield (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Paid training

401k with employer matching

Paid vacation

Profit sharing

AT&T discount

Advancement opportunities

Job summary

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve billing, account updates, device issues, and service concerns, while maintaining high service quality during busy periods.

The role requires strong communication, resilience, and comfort with technology in a fast-paced retail setting. Flexible scheduling including evenings, weekends, and holidays is expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexibility

Job description

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve billing, account updates, device issues, and service concerns, while maintaining high service quality during busy periods.

The role requires strong communication, resilience, and comfort with technology in a fast-paced retail setting. Flexible scheduling including evenings, weekends, and holidays is expected.