In-Store Wireless Support Pro | Elevate Customer Experience

DSI Systems, Inc.; Wichita (KS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Team environment

Career growth

Insurance benefits

401k with match

Paid time off

Profit sharing

Wireless discount

Internal promotions

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail locations.

You will engage customers and store partners to resolve account, billing, device, and service concerns while thriving in a fast-paced retail setting. The role requires strong communication skills, calm problem-solving under pressure, and the ability to navigate multiple systems.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Strong customer service

Escalation handling

Multitasking

Attention to detail

Flexible scheduling

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail locations.

You will engage customers and store partners to resolve account, billing, device, and service concerns while thriving in a fast-paced retail setting. The role requires strong communication skills, calm problem-solving under pressure, and the ability to navigate multiple systems.