Retail Wireless Support Specialist - Growth & Training

DSI Systems, Inc.; Murrieta (CA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Career growth opportunities

Insurance options

401k plan

Paid vacation & sick time

Profit sharing

Employee discounts

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail environments. You will resolve account, billing, device, and service concerns with professionalism.

The role requires strong communication, emotional resilience, comfort with technology, and the ability to stay calm in fast-paced retail settings. Competitive training and growth opportunities are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Schedule flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail environments. You will resolve account, billing, device, and service concerns with professionalism.

The role requires strong communication, emotional resilience, comfort with technology, and the ability to stay calm in fast-paced retail settings. Competitive training and growth opportunities are offered.