Customer-Driven Wireless Retail Support Specialist

DSI; Wichita (KS); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Training program

401k with match

Paid time off

Employee discount

Profit sharing

Job summary

DSI is seeking a Retail Support Specialist to join our team supporting AT&T in national retail locations. You will engage with customers and store staff to resolve account, billing, device, and service questions in fast‑paced environments.

The role emphasizes strong communication, calm problem solving, and reliability on flexible evenings, weekends, and holidays. We offer competitive pay, comprehensive training, benefits, and opportunities for advancement.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high‑stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus and service quality during peak traffic.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to join our team supporting AT&T in national retail locations. You will engage with customers and store staff to resolve account, billing, device, and service questions in fast‑paced environments.

The role emphasizes strong communication, calm problem solving, and reliability on flexible evenings, weekends, and holidays. We offer competitive pay, comprehensive training, benefits, and opportunities for advancement.