Retail Wireless Support Specialist - Paid Training & Growth

DSI; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training program

Advancement opportunities

AT&T discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service concerns with calm, clear communication and a customer-first approach.

The role requires comfortable interaction in fast-paced environments, the ability to troubleshoot devices and networks, and collaboration with store leadership and partners to ensure a best-in-class experience.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexibility to work evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Stress management

Multitasking

Detail-oriented

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device issues, and service concerns with calm, clear communication and a customer-first approach.

The role requires comfortable interaction in fast-paced environments, the ability to troubleshoot devices and networks, and collaboration with store leadership and partners to ensure a best-in-class experience.