Wireless Retail Support Pro - In-Store Customer Care

DSI

Kalamazoo (MI)

On-site

USD 30,000 - 43,000

Full time

5 days ago

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Benefits offered by this job

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Insurance from day 1

401k with match

Paid vacation and sick leave

Profit sharing

AT&T wireless discount

Paid training

Promotion from within

Job summary

DSI, a long-standing partner in sales enablement and business solutions, seeks a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, account updates, device support, and service concerns while delivering friendly, solution-focused service on the sales floor.

The role requires strong communication, calmness under pressure, comfort with technology, and the ability to work evenings, weekends, and holidays.

Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.

Responsibilities

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus and service quality.