Wireless Retail Support Specialist — Fast-Paced Help

DSI Systems Inc.; Alaska; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Team environment

Career growth opportunities

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and sick days

Profit Sharing

AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced environments.

Responsibilities include assisting retail partners, troubleshooting devices and networks, and communicating with store leadership to ensure excellent customer experiences. The role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Navigate multiple systems during customer interactions and document all interactions thoroughly.
• Adhere to company policies, privacy standards, and meet performance metrics.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexibility

Job description

DSI Systems Inc. seeks a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced environments.

Responsibilities include assisting retail partners, troubleshooting devices and networks, and communicating with store leadership to ensure excellent customer experiences. The role requires flexibility for evenings, weekends, and holidays.