Wireless Retail Support Pro — $26/hr

DSI Systems, Inc.; Pennsylvania; Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Team environment

Career growth

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid time off

AT&T discount

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device assistance, and service issues while maintaining high levels of customer service in fast-paced environments.

Ideal candidates communicate clearly, stay calm under pressure, and can navigate multiple systems. Flexible hours including evenings, weekends, and holidays are required to match store needs.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership to strengthen partnerships.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail locations. You will handle billing, account updates, device assistance, and service issues while maintaining high levels of customer service in fast-paced environments.

Ideal candidates communicate clearly, stay calm under pressure, and can navigate multiple systems. Flexible hours including evenings, weekends, and holidays are required to match store needs.