In-Store Wireless Support Pro — Flexible Hours

DSI; Fairfield (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan

Profit Sharing

AT&T Discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail settings. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced environment.

This role requires strong communication, composure under pressure, and the ability to navigate multiple systems while documenting interactions. Flexible scheduling including evenings and weekends is expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail settings. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced environment.

This role requires strong communication, composure under pressure, and the ability to navigate multiple systems while documenting interactions. Flexible scheduling including evenings and weekends is expected.