Wireless Retail Store Manager: Lead & Grow Team

My Wireless; Michigan; On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Strong base pay + commission & bonus

Ongoing paid training

Medical, Dental, Vision

401(k) retirement program

Paid vacation

Pet insurance

Employee Assistance Program

Device discounts

Welcome kit and AT&T gear

Exclusive sales contests

Job summary

My Wireless, an AT&T Authorized National Retailer, seeks an experienced Retail Sales Manager in MI to coach and develop a high-performing team and deliver exceptional customer experiences. You will supervise store operations, hire and train staff, and drive sales to meet targets while maintaining compliance and brand standards.

You will lead by example, mentor staff, and participate in community outreach events to grow a loyal client base.

Qualifications

• 1 year management experience in a similar field (Required)
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Bilingual (Preferred but may not be required depending on location) (Preferred)
• Bachelor’s degree (Preferred) (if applicable)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred) (if applicable)
• Experience prospecting through outbound calls (Preferred)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Responsibilities

• Train and lead a team to deliver an exceptional customer experience and exceed sales targets.
• Supervise daily operation of the location including hiring, scheduling, developing, and coaching the team.
• Achieve location goals by coaching and developing team to meet KPIs.
• Maintain staffing through retention, recruiting, and training.
• Build a steady client base by ethical, customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team for community events.
• Maintain a clean and safe store environment and comply with policies.
• Enforce operational policies and procedures and legal requirements.
• Stay informed of industry knowledge through workshops and networking.

Skills

Management experience

Retail sales

Team leadership

Communication

Bilingual (Preferred)

Education

Bachelor’s degree (Preferred)

High School diploma or equivalent (Required)

Job description

My Wireless, an AT&T Authorized National Retailer, seeks an experienced Retail Sales Manager in MI to coach and develop a high-performing team and deliver exceptional customer experiences. You will supervise store operations, hire and train staff, and drive sales to meet targets while maintaining compliance and brand standards.

You will lead by example, mentor staff, and participate in community outreach events to grow a loyal client base.