Wireless Retail Sales Manager: Lead a High-Performance Team

My Wireless; Petaluma (CA); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Base pay + commission

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid vacation

Employee discounts

Job summary

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to coach a team of Retail Sales Associates and deliver best-in-class customer service while driving loyalty and store performance.

The role supervises daily store operations, including hiring, scheduling, coaching, and meeting location goals with KPIs; benefits include strong base pay plus commission, paid training, medical/dental/vision, 401(k), paid vacation, and employee discounts.

Qualifications

• Minimum 1 year management experience in a similar field (required).
• Minimum 1 year retail or customer-facing sales experience (required).
• Ability to work flexible hours including evenings, weekends, and holidays (required).
• Demonstrated ability to meet performance and operation standards (required).
• Ability to motivate, lead, and coach to results (required).
• Strong organizational skills and attention to detail (required).
• Bilingual (preferred but may not be required depending on location).
• Bachelor’s degree (Preferred).
• Retail or customer-facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Responsibilities

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and team member training and development.
• Build a steady client base by ethical and customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures
• Uphold the stability and reputation of the location by complying with legal requirements
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Skills

Leadership

Sales experience

Communication

Coaching

Team motivation

Education

Bachelor’s degree

Job description

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to coach a team of Retail Sales Associates and deliver best-in-class customer service while driving loyalty and store performance.

The role supervises daily store operations, including hiring, scheduling, coaching, and meeting location goals with KPIs; benefits include strong base pay plus commission, paid training, medical/dental/vision, 401(k), paid vacation, and employee discounts.