Wireless Retail Specialist — Training Pay & Stock Grants

T-Mobile USA; Ozark (AL); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays (up to 12)

Parental and family leave

Family building benefits

Back-up care

Commuter and transit programs

Zusammenfassung

T-Mobile USA offers a compelling Total Rewards package and a path to growth for individuals who connect with customers through technology and service solutions. This role focuses on delivering personalized experiences in a fast-paced retail environment, using digital tools to explain plans and features while expanding product knowledge and service excellence.

Qualifications include a high school diploma or GED and at least 6 months in customer service or sales within a retail setting.

Qualifikationen

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Strong communication and problem solving abilities.
• Proven customer service and sales skills in a fast-paced setting.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA offers a compelling Total Rewards package and a path to growth for individuals who connect with customers through technology and service solutions. This role focuses on delivering personalized experiences in a fast-paced retail environment, using digital tools to explain plans and features while expanding product knowledge and service excellence.

Qualifications include a high school diploma or GED and at least 6 months in customer service or sales within a retail setting.