Wireless Retail Associate — Tech Solutions & Growth

tmobile; Madison (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off and Holidays

Parental & Family Leave

Family Benefits

Tuition Assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience and grow loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience and grow loyalty.