Wireless Retail Specialist: Tech & Plans

T-Mobile; Medford (OR); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail environment in Medford, OR. The job focuses on helping customers understand and choose wireless products and service plans, while developing skills in digital tools and knowledge of offerings.

You will engage customers, demonstrate features, participate in training, and collaborate with teammates to provide a smooth shopping journey and high satisfaction. Eligible for benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

US work authorized

Education

High School Diploma/GED

6 months customer service/sales (retail) experience

Job description

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail environment in Medford, OR. The job focuses on helping customers understand and choose wireless products and service plans, while developing skills in digital tools and knowledge of offerings.

You will engage customers, demonstrate features, participate in training, and collaborate with teammates to provide a smooth shopping journey and high satisfaction. Eligible for benefits and growth opportunities.