Wireless Retail Specialist: Stock, Growth, Training Pay

T-Mobile; Kingston (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Stock purchase plan

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate technology, and guide service plans in a retail environment. You’ll learn products, help customers select plans, and grow product knowledge while delivering excellent service.

The role emphasizes customer interaction, digital tools usage, and collaboration across teams to ensure a smooth shopping journey and loyalty. Training is provided, with focus on wireless solutions and retail processes.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate technology, and guide service plans in a retail environment. You’ll learn products, help customers select plans, and grow product knowledge while delivering excellent service.

The role emphasizes customer interaction, digital tools usage, and collaboration across teams to ensure a smooth shopping journey and loyalty. Training is provided, with focus on wireless solutions and retail processes.