Wireless Retail Sales Pro - Learn, Sell & Grow with ESOP

Arch Telecom; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Uncapped commissions

Raises on milestones

Career advancement

Care & excellence culture

Cell phone plan discount

Health benefits

Job summary

Arch Telecoms is seeking a Mobile Associate to join our retail team. This learning role focuses on delivering best-in-class customer experiences, assisting customers in choosing devices and plans, and building loyalty through hands-on demonstrations.

You will train with the team to develop product knowledge, sales techniques, and service excellence, with potential promotion to Mobile Expert after completing training. Join a fast-paced, energetic environment with supportive leadership.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Ability to stand for long periods and lift objects weighing up to 25lbs.
• High school degree or GED required.

Responsibilities

• Assist customers by demonstrating products and services in-store.
• Guide purchasing decisions with thoughtful questions and expert answers.
• Develop knowledge of systems and reference resources to support customers.
• Build relationships with customers and colleagues to resolve issues and ensure satisfaction.

Skills

Customer service

Sales experience

Retail environment

Communication

Education

High school diploma or GED

Job description

Arch Telecoms is seeking a Mobile Associate to join our retail team. This learning role focuses on delivering best-in-class customer experiences, assisting customers in choosing devices and plans, and building loyalty through hands-on demonstrations.

You will train with the team to develop product knowledge, sales techniques, and service excellence, with potential promotion to Mobile Expert after completing training. Join a fast-paced, energetic environment with supportive leadership.