Wireless Retail Associate — Training, Growth & Benefits

T-Mobile US Inc.; Barceloneta (PR); On-site; USD 23,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to support wireless product sales in a fast-paced environment. You will engage customers, demonstrate devices and services, and assist with transactions while building product knowledge through ongoing training.

The role emphasizes customer service, communication, and teamwork to enhance the retail experience and contribute to the company’s market presence in wireless retail. On-the-job training and career growth are highlighted.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction
• Assist customers in selecting personalized device and service solutions that meet their individual needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, and retail processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Collaboration

Customer needs identification

Product knowledge

Sales techniques

Technical demonstrations

Mobile telecommunications

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to support wireless product sales in a fast-paced environment. You will engage customers, demonstrate devices and services, and assist with transactions while building product knowledge through ongoing training.

The role emphasizes customer service, communication, and teamwork to enhance the retail experience and contribute to the company’s market presence in wireless retail. On-the-job training and career growth are highlighted.