Wireless Experience Specialist

tmobile; Hadley (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and tailor recommendations to individual needs to drive a positive shopping experience. The role emphasizes customer interaction, digital tool usage, and training to stay current with retail processes and wireless innovations, with a goal of fostering loyalty and satisfaction across

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and tailor recommendations to individual needs to drive a positive shopping experience. The role emphasizes customer interaction, digital tool usage, and training to stay current with retail processes and wireless innovations, with a goal of fostering loyalty and satisfaction across