Wireless Retail Specialist: Growth & Benefits

T-Mobile; Paola (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Health, dental and vision insurance

Discounts on mobile service and home/"

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

The role emphasizes customer interactions, digital tools, and product knowledge to enhance the shopping journey. The position includes on-the-job training within 90 days, training pay during ramp, a path to Mobile Expert, and an annual stock grant eligibility.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

The role emphasizes customer interactions, digital tools, and product knowledge to enhance the shopping journey. The position includes on-the-job training within 90 days, training pay during ramp, a path to Mobile Expert, and an annual stock grant eligibility.