Wireless Retail Associate: Tech Demos & Service

T-Mobile; Aurora (CO); On-site; USD 26,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations in Colorado. You will engage customers, demonstrate technology, and guide shoppers through plans and devices in a fast-paced store setting. Success hinges on customer satisfaction, product knowledge, and effective use of digital tools.

Hourly pay starts at $19.50 with $5 training pay; after training, incentive opportunities and a guaranteed $20/hour with annual stock grants are available to eligible employees.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations in Colorado. You will engage customers, demonstrate technology, and guide shoppers through plans and devices in a fast-paced store setting. Success hinges on customer satisfaction, product knowledge, and effective use of digital tools.

Hourly pay starts at $19.50 with $5 training pay; after training, incentive opportunities and a guaranteed $20/hour with annual stock grants are available to eligible employees.