Wireless Retail Associate: Tech Demos & Customer Solutions

T-MOBILE USA, Inc.; Eastpointe (MI); On-site; USD 20,000 - 21,000; Full time

Job summary

T-MOBILE USA, Inc. is hiring for a role supporting retail operations by engaging customers to meet their technology needs. This position involves developing customer service and sales skills, using digital tools to enhance customer understanding, and completing training on wireless technology and retail processes.

Applicants should ideally have a High School Diploma and some customer service experience. The role offers a base pay of $19.50 per hour, with potential earnings reaching $20 per hour including incentives.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate product features.
• Complete required training to build knowledge of retail processes.
• Collaborate with colleagues for a seamless customer experience.
• Perform other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is hiring for a role supporting retail operations by engaging customers to meet their technology needs. This position involves developing customer service and sales skills, using digital tools to enhance customer understanding, and completing training on wireless technology and retail processes.

Applicants should ideally have a High School Diploma and some customer service experience. The role offers a base pay of $19.50 per hour, with potential earnings reaching $20 per hour including incentives.