Wireless Sales & Service Pro

T-Mobile; Orange (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Retail Associate to engage customers and guide technology and service needs in a fast-paced store environment.

The role emphasizes product knowledge, digital tools, and service plan recommendations, with on-the-job training and opportunities to grow within the team. Hourly base pay starts at $19.50, plus $5 training pay, with incentives and stock grants available.

All employees receive comprehensive benefits and the company values diversity and inclusion.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service and/or sales experience in retail preferred.
• Must be legally eligible to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Engaging People

Teamwork Orientation

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Retail Associate to engage customers and guide technology and service needs in a fast-paced store environment.

The role emphasizes product knowledge, digital tools, and service plan recommendations, with on-the-job training and opportunities to grow within the team. Hourly base pay starts at $19.50, plus $5 training pay, with incentives and stock grants available.

All employees receive comprehensive benefits and the company values diversity and inclusion.