Wireless Retail Associate: Tech Demos & Customer Solutions

T-MOBILE USA, Inc.; Winchester (VA); On-site; USD 22,162 - 31,564; Full time

Job summary

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations in Winchester, VA. This role involves engaging customers to meet their technology needs in a fast-paced environment and developing product knowledge.

Responsibilities include utilizing digital tools for customer engagement and collaborating with colleagues for a seamless experience. Candidates must have a High School Diploma and experience in customer service or sales is preferred. The position offers hourly pay of $19.50 with additional training pay and potential incentives.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales for personalized solutions.
• Use digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes.
• Collaborate with colleagues for a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations in Winchester, VA. This role involves engaging customers to meet their technology needs in a fast-paced environment and developing product knowledge.

Responsibilities include utilizing digital tools for customer engagement and collaborating with colleagues for a seamless experience. Candidates must have a High School Diploma and experience in customer service or sales is preferred. The position offers hourly pay of $19.50 with additional training pay and potential incentives.