Wireless Retail Associate: Tech Demos & Customer Solutions

T-MOBILE USA, Inc.; Stevensville (MD); On-site; USD 22,162 - 31,564; Full time

Job summary

T-MOBILE USA, Inc. is looking for Mobile Associates in Stevensville, Maryland to support retail operations by engaging customers and facilitating their technology needs in a fast-paced environment.

This role involves developing product knowledge, demonstrating solutions, and ensuring customer satisfaction. Compensation includes an hourly base pay of $19.50 with additional training pay, and employees can expect to earn $20 per hour with incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and innovations.
• Collaborate with colleagues to support a seamless customer experience.
• Perform additional duties as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for Mobile Associates in Stevensville, Maryland to support retail operations by engaging customers and facilitating their technology needs in a fast-paced environment.

This role involves developing product knowledge, demonstrating solutions, and ensuring customer satisfaction. Compensation includes an hourly base pay of $19.50 with additional training pay, and employees can expect to earn $20 per hour with incentives.