Wireless Retail Associate: Tech Demos & Customer Solutions

T-MOBILE USA, Inc.; Sacramento (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Hourly training pay

Incentive target up to $18,000 annually

Guaranteed $20 per hour inclusive pay

Job summary

T-MOBILE USA, Inc. is looking for Mobile Associates to support retail operations in Sacramento, CA. The role involves engaging customers and facilitating their technology needs through personalized solutions. Responsibilities include developing customer service skills, utilizing digital tools for product demonstration, and collaborating with team members for a seamless customer experience.

Candidates must be at least 18 years old and have a High School Diploma or GED. Experience in customer service or sales is preferred. The position offers an hourly base pay of $19.50 with additional training pay and potential for overtime incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate product features.
• Complete required training on retail processes.
• Collaborate to support seamless customer experience.
• Perform duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for Mobile Associates to support retail operations in Sacramento, CA. The role involves engaging customers and facilitating their technology needs through personalized solutions. Responsibilities include developing customer service skills, utilizing digital tools for product demonstration, and collaborating with team members for a seamless customer experience.

Candidates must be at least 18 years old and have a High School Diploma or GED. Experience in customer service or sales is preferred. The position offers an hourly base pay of $19.50 with additional training pay and potential for overtime incentives.