Wireless Retail Associate Manager — Lead & Delight Customers

Archtelecom; Town of Brookhaven (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Health benefits for full-time

Discounted T-Mobile plan

Automatic raises at milestones

Career advancement opportunities

Job summary

Arch Telecom is a national wireless retailer seeking Retail Associate Managers (RAM) to join our team and bring the brand to life in-store. RAMs act as brand ambassadors, train with the team, and help customers with demonstrations, product recommendations, and service upgrades while driving sales and loyalty.

The role emphasizes leadership, coaching, collaboration across channels, and daily operations support as we grow our footprint and deliver exceptional customer experiences.

Qualifications

• Leadership experience in a fast-paced sales environment.
• Excellent communication with team and customers.
• Willingness to lead a team and serve customers.

Responsibilities

• Learn and build proficiency in customer service while delivering a best-in-class customer experience.
• Demonstrate and hand off new technology in-store with demos.
• Side-by-side selling to find personalized solutions for customers.
• Assist Retail Store Manager with daily operations and coaching.
• Identify and hand off small business leads.
• Build relationships across channels to own the customer experience.

Skills

Leadership

Competitive drive

Communication skills

Team leadership

Operational management

Financial management

Performance management

Education

High school degree or GED

Job description

Arch Telecom is a national wireless retailer seeking Retail Associate Managers (RAM) to join our team and bring the brand to life in-store. RAMs act as brand ambassadors, train with the team, and help customers with demonstrations, product recommendations, and service upgrades while driving sales and loyalty.

The role emphasizes leadership, coaching, collaboration across channels, and daily operations support as we grow our footprint and deliver exceptional customer experiences.