Wireless Retail Associate: Elevate Tech & Service

T-MOBILE USA, Inc.; Great Falls (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase

401(k)

Paid time off

Paid holidays

Parental leave

Mobile discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in customer interaction and digital tool usage. A strong emphasis is placed on teamwork and delivering exceptional customer experiences.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years of age

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in customer interaction and digital tool usage. A strong emphasis is placed on teamwork and delivering exceptional customer experiences.