Retail Tech Associate — Elevate Wireless Experiences

T-Mobile; Santa Barbara (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Family leave

Tuition assistance

Job summary

T-Mobile is hiring for a Retail Associate to engage customers and support their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations, with performance measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma or GED is required.
• At least 6 months in customer service or sales in a retail environment is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months in customer service/sales (Retail pref)

Job description

T-Mobile is hiring for a Retail Associate to engage customers and support their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations, with performance measured by customer satisfaction and product knowledge.