Mobile Retail Specialist - Elevate Customer Tech Solutions

tmobile; Addison (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Stock purchase plan

Annual stock grant eligibility

Job summary

At T-Mobile, Mobile Associates engage customers in a fast-paced retail environment to resolve technology and service needs. You will use digital tools to demonstrate coverage and benefits, building skills in customer service and sales while offering personalized device solutions.

The role emphasizes training completion, strong communication, and teamwork to enhance customer loyalty and support store initiatives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to multitask and communicate effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Education

High School Diploma/GED

Job description

At T-Mobile, Mobile Associates engage customers in a fast-paced retail environment to resolve technology and service needs. You will use digital tools to demonstrate coverage and benefits, building skills in customer service and sales while offering personalized device solutions.

The role emphasizes training completion, strong communication, and teamwork to enhance customer loyalty and support store initiatives.