Wireless Retail Associate - Customer Education & Solutions

T-MOBILE USA, Inc.; City of Watertown (NY); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate in Watertown, NY, responsible for enhancing the T-Mobile brand through engaging customer interactions in a fast-paced retail environment.

This role offers a competitive base pay of $18.00/hour plus training pay and potential for annualized incentives. Employees enjoy a comprehensive benefits package, including medical, dental, vision insurance, and various employee perks.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience is preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Engage with customers in a retail environment using digital tools.
• Identify customer needs and recommend T‑Mobile solutions.
• Continuous learning to provide excellent customer experience.
• Show customer obsession and build rapport with each interaction.
• Collaborate with leadership and teams to enhance customer support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

6 months retail customer service experience

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate in Watertown, NY, responsible for enhancing the T-Mobile brand through engaging customer interactions in a fast-paced retail environment.

This role offers a competitive base pay of $18.00/hour plus training pay and potential for annualized incentives. Employees enjoy a comprehensive benefits package, including medical, dental, vision insurance, and various employee perks.