Wireless Manager – Lead High‑Performing Team

OSL Retail Services; Town of Hastings (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary and commission

Quarterly performance bonuses

Employee discounts up to 50% on_wirele

RRSP matching

Paid vacation

Comprehensive training

Career development opportunities

Employee Assistance Program

OSL Cares program

Women’s Empowerment Mission

Job summary

OSL Retail Services is seeking a Wireless Manager to lead a dynamic wireless department. You will guide a sales team, optimize operations, and drive profitability while delivering exceptional customer service and expert product knowledge.

You will report to the District Manager, mentor staff, and implement proven sales strategies in a fast-paced retail setting. A strong focus on leadership, efficiency, and growth opportunities is essential.

Qualifications

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills for effective leadership and customer interactions.
• Excellent customer service skills with proactive approach, attention to detail, and problem solving capabilities.
• Ability to lift 30-50 pounds and stand/walk for extended periods.

Responsibilities

• Oversee daily operations of the wireless department, ensuring smooth service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain in-depth knowledge of all products and services and ensure the team is well informed.
• Monitor inventory levels and ensure products are stocked and displayed per standards.
• Oversee customer inquiries, resolve issues, and ensure high customer satisfaction.
• Conduct regular team meetings on targets, promotions, and operations.
• Analyze sales figures, forecast future sales, and adapt strategies to trends.
• Coordinate with marketing to implement promotional campaigns and initiatives.
• Ensure compliance with company policies and legal regulations.
• Manage department budget, including labor costs and supplies.
• Maintain cleanliness and organization of the sales area.
• Report to upper management on sales results and department performance.

Skills

Leadership

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem solving

Adaptability

Organizational skills

Job description

OSL Retail Services is seeking a Wireless Manager to lead a dynamic wireless department. You will guide a sales team, optimize operations, and drive profitability while delivering exceptional customer service and expert product knowledge.

You will report to the District Manager, mentor staff, and implement proven sales strategies in a fast-paced retail setting. A strong focus on leadership, efficiency, and growth opportunities is essential.