Wireless Retail Associate: Stock-Eligible & Growth Path

T-Mobile; Bartow (FL); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Medical, dental and vision insurance

Discounts on mobile service and home

Job summary

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes base pay, stock grants, 401(k) and more. This role supports retail operations by engaging customers, demonstrating technology and service options, and helping shoppers across their journey in a fast-paced environment.

You will build product knowledge, improve customer interactions, and use digital tools to showcase coverage and plans while contributing to team goals and loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months customer service and/or sales experience in a retail environment preferred.
• Strong communication, problem solving and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes base pay, stock grants, 401(k) and more. This role supports retail operations by engaging customers, demonstrating technology and service options, and helping shoppers across their journey in a fast-paced environment.

You will build product knowledge, improve customer interactions, and use digital tools to showcase coverage and plans while contributing to team goals and loyalty.